Hotel FAQ's

What currency are your prices listed in?

All prices are listed in USD.

Where do you ship from?

All orders are shipped from Phoenix, Arizona.

How do I track my order?

You will be provided with a shipping confirmation via email.

When will my order ship?

Orders can take 1-2 business days from the purchase date to be shipped. All orders after 12PM MST are considered, next business day.

What is your return policy?

Please refer to our Refund Policy, for all information regarding returns.

How do I make sure I order the right size?

Please refer to the size guide that is on each product page.

Can I change my order once it's placed?

Although, we wish we could accommodate changes, we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including product choice, product color, size, quantity, address, etc.

My order was stolen / tracking says delivered but I did not receive it

Unfortunately, we do not provide refunds/exchanges/store credit for "stolen" orders. If tracking details state that the package was delivered, then it is not our responsibility to replace/refund the order. Please provide a secure location/address to ensure a smooth delivery process.